
Patient Aid
How to Refer a Patient to HCG Foundation
A clear, compassionate 9-step process ensures every eligible patient receives the support they need quickly and with dignity.
Patient Identification
Doctors and Medical Social Workers (MSWs) identify financially challenged patients receiving treatment at the hospital.
Preliminary Assessment
The MSW completes the preliminary assessment, collects supporting documents, and informs the Patient Care Coordinator.
Treatment Estimate
The hospital provides a subsidised treatment estimate for Foundation patients undergoing surgery, radiation, or BMT.
Financial Verification
Doctors and Medical Social Workers (MSWs) verify the financial background of patients receiving treatment at the hospital.
Committee Review
The Patient Care Coordinator meets the patient and family, verifies their financial situation, and conducts a background assessment.
Fundraising Support
If additional support is required, the HCG Foundation team raises funds to bridge the treatment gap.
Billing & Discounts
The hospital extends approved discounts to eligible HCG Foundation patients during the billing process.
Foundation Payment
The HCG Foundation pays the approved contribution directly to the hospital, while the patient pays the remaining amount.
Progress Update
The Medical Social Worker shares the patient's progress and coordinates future admissions to ensure continued support.

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